2. Collecting your data
A. Website visitors
B. Interacting with us
If you choose to interact with us via email or telephone, we will collect your name, email address, telephone number, and in some instances your address for the purpose of continuing our conversation. Our website includes a contact us form. If you choose to contact us via this route, we collect your name and email address to allow us to contact you in response to your enquiry. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Your personal data collected during interactions with us will not be used for marketing purposes.
C. When you become a customer
When you choose to become a customer of my goods and services, we will collect the personal data required for me to provide those goods and services. For all customers, we collect the following data:
Primary Contact name, email address and phone numbers
Secondary Contact (if available) name, email address and phone numbers
Billing Address (if different)
Contact information for users of the services name, email address and phone numbers
We also collect additional data required to deliver the services we provide, depending on the services you ask us to provide you with.
3. Protecting your data
We operate appropriate security measures to prevent your personal data from being accidentally lost, or used, accessed or disclosed in an unauthorised way. We limit access to your personal data to other third parties who have a legitimate need.
4. Keeping your data
We will only retain your personal data for as long as necessary to fulfil the purposes I collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We keep analytics data collected from our website for 26 months, after which it is either anonymised or deleted
We keep data from telephone or email interactions for as long as appropriate to maintain the relationship you choose to have with us
We keep financial records (data from quotes, invoices and payment history) for seven years, to comply with our legal and regulatory requirements
5. Your privacy rights
In the UK your rights under data protection laws in relation to your personal data are set out in the General Data Protection Regulation, which came into full force on 25th May 2018. The General Data Protection Regulation provides you with:
The right to be informed – an obligation on us to inform you how we use your personal data
The right of access – a right to request a copy of the personal data we hold about you (known as a ‘data subject access request’)
The right to data portability – a right for you to ask us to provide a copy of your personal data in an electronic format
The right to rectification – a right to make us correct personal data about you that may be incomplete or inaccurate
The right to erasure –you can ask us to delete the personal data we have about you. We are not required to delete such data if there’s an overriding legal reason we need to keep it.
The right to restrict processing – a right for you in certain circumstances to ask us to suspend processing personal data
The right to object – a right for you to object to us processing your personal data, for example in the case of direct marketing
Rights in relation to automated decision making and profiling – an obligation we have to be transparent about any profiling we do, or any automated decision making.